Markham Stouffville Hospital
Markham Stouffville Hospital, together with Children's Treatment Network, Early Intervention Services and Child Development Programs, supports families navigating multiple services and resources throughout their child's development journey.
Creative Faze designed and developed a mobile coordination platform that brings information, resources, contacts and activities together in one accessible experience, making it easier for families to navigate services and stay connected throughout their journey.
Families often interacted with multiple organizations, providers and support programs, each with different processes, terminology and communication methods. Information was distributed across organizations, visibility into available services was limited, and families were often responsible for coordinating activities and communications themselves.
The challenge was to create a simpler, more connected experience that reduced this coordination burden while helping families understand and access the services and resources available to them.
Creative Faze worked closely with participating organizations to understand the experience from the family's perspective, identify points of complexity and determine how a digital solution could make the overall journey easier to navigate.
The resulting mobile platform centralized information and resources, connected families with participating organizations and provided self-service tools that helped families manage important activities throughout their child's development journey.
Key Capabilities
- Centralized Family Experience - Brings services, contacts, resources and important information together in one connected experience.
- Stakeholder Coordination - Helps families navigate participating organizations and support services without managing each relationship independently.
- Resource & Information Hub - Centralizes educational resources, service information and organizational contacts that would otherwise be distributed across multiple sources.
- Family Self-Service - Enables families to manage appointments, organize information, prepare for discussions with providers and track important details independently.
- Mobile-First Experience - Provides simple, accessible navigation designed around families managing information and activities throughout their journey.
The In The Loop platform created a more connected digital experience for families navigating services across multiple organizations.
The solution helped:
- Improve family engagement and participation
- Simplify navigation across participating organizations
- Increase access to services, information and resources
- Improve visibility into available support options
- Expand self-service capabilities for families
- Establish a scalable digital platform capable of supporting future growth
Hear directly from our client about their experience working with Creative Faze and the impact of our work together.
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